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How to connect OCS to ServiceNow?

December 13, 2018, 1:12 am
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Hey all,

We are long time users of the (free) OCS agent and server.   We are starting to look at ServiceNow as a potential ITSM platform and I'd like to see how easy it is to populate the CMDB inside ServiceNow with CIs identified by OCS.

Has anyone done this?  Is there a wall-known process or procedure to do it?

Thanks
Blakey
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warning apache error.log

December 14, 2018, 12:14 am
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Hello,

I have a problem in the apache error logs. I have this error:

DBD::mysql::db do failed: Illegal mix of collations 
(latin1_general_ci,IMPLICIT) and (utf8_general_ci,COERCIBLE) for 
operation '=' at 
/usr/local/share/perl/5.24.1/Apache/Ocsinventory/Server/Inventory/Cache.pm
 line 46.

 Can you tell me how to fix it?
 thank you

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2 achines not seen in more 30 days but...

December 14, 2018, 5:50 am
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Système
•Linux x86_64
•4.9.0-8-amd64
•7987 Mo
•7223 Mo
•Intel(R) Xeon(R) CPU E5-2630 v3 @ 2.40GHz
•Debian GNU/Linux 9 (stretch)

Logiciel
•7.0.30
•Apache/2.4.25 (Debian)
•Debian 9.1 version 10.1.26-MariaDB-0+deb9u1
•2.5


Hi,


On the first page, I see 2 machines not seen in more than 30 days but if I click to know which machines nothing appears (they really exist)

Where is the problem ?

In debug mode, I have this error :

You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ')' at line 3


 

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2 machines not seen in more 30 days but...

December 14, 2018, 5:50 am
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Système
•Linux x86_64
•4.9.0-8-amd64
•7987 Mo
•7223 Mo
•Intel(R) Xeon(R) CPU E5-2630 v3 @ 2.40GHz
•Debian GNU/Linux 9 (stretch)

Logiciel
•7.0.30
•Apache/2.4.25 (Debian)
•Debian 9.1 version 10.1.26-MariaDB-0+deb9u1
•2.5


Hi,


On the first page, I see 2 machines not seen in more than 30 days but if I click to know which machines nothing appears (they really exist)

Where is the problem ?

In debug mode, I have this error :

You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ')' at line 3


 

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Erreur inventaire Server returned nothing

December 17, 2018, 12:17 am
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Bonjour à tous,

Nous utilisons OCS dans mon entreprise. Depuis quelques jours, les informations ne remontent plus du tout sur notre interface OCS.

Voici ce que j'ai si je consulte le fichier logs :

Starting OCS Inventory NG Agent on Friday, December 14, 2018 08:27:12.
AGENT => Running OCS Inventory NG Agent Version 2.4.0.0
AGENT => Using OCS Inventory NG FrameWork Version 2.4.0.0
AGENT => Loading plug-in(s)
AGENT => Using network connection with Communication Server
AGENT => Using Communication Provider <OCS Inventory NG cURL Communication Provider> Version <2.4.0.0>
AGENT => Sending Prolog
ERROR *** AGENT => Failed to send Prolog <Server returned nothing (no headers, no data)>
AGENT => Unloading communication provider
AGENT => Unloading plug-in(s)
AGENT => Execution duration: 00:00:01

Nous avons migré le serveur 2.4 vers 2.5 mais le problème est toujours

  • Version de PHP : 5.6.33
  • Serveur Web : Apache/2.4.25 (Debian)
  • Serveur SQL :Debian 9.1 version 10.1.26-MariaDB-0+deb9u1
  • Version OCSReports:2.5

Je n'ai pas retrouvé d'erreur similaire sur ce forum

I need to help

Thanks

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Installing Plugin Error

December 17, 2018, 6:42 am
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I'm tring to install plugins:

sudo python3 install_plugin.py

ERROR: check if map.pm and [pluginName].conf exist
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SSL, Agent MacOs 401 unauthorized

December 17, 2018, 7:57 am
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Bonjour, est-il possible d'effectuer l'authentification htaccess sur l'agent Mac

Sur l'agent windows, dans ocsinventory.ini il y a les arguments User= et Pwd=

Comment les renseigner dans ocsinventory-agent.cfg sur macos ?

Merci
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Can't view my pc on the Inventory web page.

December 18, 2018, 6:59 am
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Hello, I'm trying create a package that can be sent to multiple computers and be seen on the online web interface. 

I'm having troubles figuring out why after, installing the OCS inventory agent for windows and creating the package I'm not seeing my computer on the server. I'm running version 2.4 OCS agent. The package builder is 2.3 and the OCS package that I created is 2.4.

I've never done anything like this before, so I'm probably doing something simple incorrectly. 

If you need more information I would be happy to provide what I can, but I'll need detailed instructions because I just don't know this process very well yet. 

In short: I'm don't know why I can't see my computer on the OCS inventory web interface. 

Any ideas or suggestions would be greatly appreciated. 

Thank you and have a nice day. 

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Erreur d'affichage des stats de télédéploiement

December 19, 2018, 2:25 am
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Bonjour,

J'ai un problème d'affichage des stats de télédéploiement dans l'interface web d'OCS.

Le télédéploiement se passe bien sur les postes, aucun de souci de ce coté là.

Mon souci est au niveau du menu Deployment > Activate: lorsque je clique sur le petit bouton "statistics" sur la ligne d'un package, j'accède bien au camembert de répartition du status de déploiement (Success / Notification / etc...). Par contre, si je clique sur le détail d'un statuts (ll'icone histogramme en face de la ligne "success" par exemple), rien ne s'affiche (page blanche)

Lorsque je vais dans les logs apache, j'ai cette erreur:

[Wed Dec 19 10:45:49.396439 2018] [php7:error] [pid 44708] [client 192.168.70.20:55447] 

PHP Fatal error:  Uncaught Error: Cannot use object of type stdClass as array in /usr/share/ocsinventory-reports/ocsreports/plugins/main_sections/ms_teledeploy/ms_speed_stat.php:100

Stack trace:

#0 /usr/share/ocsinventory-reports/ocsreports/require/header.php(437): require()

#1 /usr/share/ocsinventory-reports/ocsreports/index.php(44): require('/usr/share/ocsi...')

#2 {main} thrown in /usr/share/ocsinventory-reports/ocsreports/plugins/main_sections/ms_teledeploy/ms_speed_stat.php on line 100, referer: https://192.X.X.X/index.php?function=tele_stat&head=1&stat=1545127313

Pouvez vous m'aider ?
Merci
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OCS version upgrade from 2.05 to 2.5.x

December 19, 2018, 11:00 pm
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 Hi OCS support team,

We are using OCS for the past few years and we have many devices registered with it and OCS Inventory is handling the device management  ( the version we are using is 2.05) . Now we have planned to go for upgrade to 2.5.x.

To upgrade from 2.0.5 ( version we are using it ) to 2.5 ( latest version released by ocs inventory) following the sequence of upgrade

step 1) upgrade from 2.0.5 to 2.1.x 

Step 2)  2.1.x  to 2.2.

Step 3) 2.2.x to  2.3.x

Step 4) 2.3.x to  2.4 and then 2.5.

Outcome:

-  upgrade from 2.05 to 2.1.1 is successful

-  Upgrade from 2.1.x to 2.2 is having some issues due to some database fields are missing from the old version.  For example in the table accountinfo_config , new column added (default_value) which does not  exist in  older version (2.05/2.1.1) due to that ocs reports web console failed to retrieve data.

Can you please suggest the workaround  and other options? to upgrade from 2.05 to 2.5.x ( version to version) with db field changes and without any loss of data

Thanks

Karthik 

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Searching for multiple sofware shows nothing

December 20, 2018, 1:32 am
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Hello there,

if I'm searching for more than one software package at the same request I will get no result. But if I'm searching for the same packages in various requests I'll get all computers with the installed ones. Independendtly of wether computer who have the packages are the same.

Has anyone an idea how to make a request for all packages at the same time?
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IpDiscover doesn't work in Linux OCS Agent

December 20, 2018, 5:40 am
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Hi people, I have OCS Inventory Server 2.5 and one Linux OCS Agent 2.4.2 in a Debian 9 box.

This Linux agent send the inventory OK, but it doesn't execute the IpDiscover in ots own network. Some relevant lines of the ocsinventory-agent.log are these:

[Thu Dec 20 10:03:14 2018][debug] Ocsinventory::Agent::Backend::OS::Linux::Distro::NonLSB::Debian disabled because of a 'runMeIfTheseChecksFailed' in 'Ocsinventory::Agent::Backend::OS::Linux::Distro::NonLSB'

Thu Dec 20 10:03:14 2018][debug] [download] Writing config file.

[Thu Dec 20 10:03:14 2018][debug] Ocsinventory::Agent::Backend::IpDiscover::IpDiscover ignored

[Thu Dec 20 10:03:14 2018][debug]  - nmap found

[Thu Dec 20 10:03:14 2018][debug] Ocsinventory::Agent::Backend::IpDiscover::Nmap ignored

[Thu Dec 20 10:03:14 2018][debug] Ocsinventory::Agent::Backend::OS::AIX ignored

[Thu Dec 20 10:03:14 2018][debug] Ocsinventory::Agent::Backend::OS::BSD ignored

[Thu Dec 20 10:03:14 2018][debug]  - dmidecode found

[Thu Dec 20 10:03:14 2018][debug]  - dmidecode found

[Thu Dec 20 10:03:14 2018][debug]  - Sys::Hostname loaded

[Thu Dec 20 10:03:14 2018][debug] Ocsinventory::Agent::Backend::OS::Generic::Ipmi ignored

[Thu Dec 20 10:03:14 2018][debug]  - lspci found

[Thu Dec 20 10:03:14 2018][debug]  - lspci found

[Thu Dec 20 10:03:14 2018][debug] Ocsinventory::Agent::Backend::OS::Generic::Lsusb ignored

[Thu Dec 20 10:03:14 2018][debug] Ocsinventory::Agent::Backend::OS::Generic::Packaging::BSDpkg ignored

[Thu Dec 20 10:03:14 2018][debug]  - dpkg found

[Thu Dec 20 10:03:14 2018][debug] Ocsinventory::Agent::Backend::OS::Generic::Packaging::Gentoo ignored

[Thu Dec 20 10:03:14 2018][debug] Ocsinventory::Agent::Backend::OS::Generic::Packaging::Pacman ignored

[Thu Dec 20 10:03:14 2018][debug] Ocsinventory::Agent::Backend::OS::Generic::Packaging::RPM ignored

[Thu Dec 20 10:03:14 2018][debug] Ocsinventory::Agent::Backend::OS::Generic::Printers::Cups ignored

[Thu Dec 20 10:03:14 2018][debug] Ocsinventory::Agent::Backend::OS::Generic::Repository::BSD ignored

[Thu Dec 20 10:03:14 2018][debug] Ocsinventory::Agent::Backend::OS::Generic::Repository::CentOS ignored

[Thu Dec 20 10:03:14 2018][debug]  - apt-cache found

[Thu Dec 20 10:03:14 2018][debug] Ocsinventory::Agent::Backend::OS::Generic::Repository::Rhel ignored

[Thu Dec 20 10:03:14 2018][debug] Ocsinventory::Agent::Backend::OS::HPUX ignored

[Thu Dec 20 10:03:14 2018][debug] Ocsinventory::Agent::Backend::OS::Linux::Archs::ARM ignored

[Thu Dec 20 10:03:14 2018][debug] Ocsinventory::Agent::Backend::OS::Linux::Archs::Alpha ignored

[Thu Dec 20 10:03:14 2018][debug] Ocsinventory::Agent::Backend::OS::Linux::Archs::MIPS ignored

[Thu Dec 20 10:03:14 2018][debug] Ocsinventory::Agent::Backend::OS::Linux::Archs::PowerPC ignored[Thu
Dec 20 10:03:14 2018][debug] Ocsinventory::Agent::Backend::OS::Linux::Archs::SPARC ignored

What can be the problem???

Thanking in advance.
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How to know the date device was first time added?

December 21, 2018, 3:55 am
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I need to know the exact dates when devices were first time added to OCS (first time inventoried). How can I see that?
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New guide for installing ocs2.5 on ubuntu 18.04

December 23, 2018, 8:25 am
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I wrote a comprehensive guide for installing OCS inventory 2.5 on Ubuntu 18.04.1. This includes all the packages which should be installed for PERL modules, PHP modules, and ubuntu package prerequisites.

Where should I post this guide?

Can I submit the guide to OCS Inventory for incorporation on the wiki site?

Regards
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Ipdiscover in Linux Agent doesn't work

December 26, 2018, 7:53 am
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Dear people, I have a Ocsinventory-Unix-Agent-2.4.2 agent, it works OK but it doesn't execute ipdiscover on its own network segment.

I have installed these required packages:

libmodule-install-perl dmidecode libxml-simple-perl libcompress-zlib-perl libnet-ip-perl libwww-perl libdigest-md5-perl libdata-uuid-perl ibcrypt-ssleay-perl libnet-snmp-perl libproc-pid-file-perl libproc-daemon-perl net-tools libsys-syslog-perl pciutils smartmontools read-edid nmap libnet-netmask-perl

And this is the agent log, I can't see any IP and MACADDRESS discovered at all:

[Wed Dec 26 12:10:14 2018][debug] Ocsinventory unified agent for UNIX, Linux and MacOSX 2.4.2

[Wed Dec 26 12:10:14 2018][debug] Log system initialised (File)

[Wed Dec 26 12:10:14 2018][debug] --scan-homedirs missing. Don't scan user directories

[Wed Dec 26 12:10:14 2018][debug] Accountinfo file: /var/lib/ocsinventory-agent/https:__inventario.provincianet.com.ar_ocsinventory/ocsinv.adm

[Wed Dec 26 12:10:14 2018][debug] OCS Agent initialised

[Wed Dec 26 12:10:14 2018][debug] Turns hooks on for /etc/ocsinventory/modules.conf

[Wed Dec 26 12:10:14 2018][debug] Ocsinventory unified agent for UNIX, Linux and MacOSX 2.4.2

[Wed Dec 26 12:10:14 2018][debug] Log system initialised (File)

[Wed Dec 26 12:10:14 2018][debug] Ocsinventory unified agent for UNIX, Linux and MacOSX 2.4.2

[Wed Dec 26 12:10:14 2018][debug] Log system initialised (File)

[Wed Dec 26 12:10:14 2018][debug] Calling handlers : `start_handler'

[Wed Dec 26 12:10:14 2018][debug] [snmp] Calling snmp_start_handler

[Wed Dec 26 12:10:14 2018][debug]  - Net::SNMP loaded

[Wed Dec 26 12:10:14 2018][debug] [download] Calling download_start_handler

[Wed Dec 26 12:10:14 2018][debug]  - LWP loaded

[Wed Dec 26 12:10:15 2018][debug]  - LWP::Protocol::https loaded

[Wed Dec 26 12:10:15 2018][debug] Compress::Zlib is available.

[Wed Dec 26 12:10:15 2018][debug] Calling handlers : `prolog_writer'

[Wed Dec 26 12:10:15 2018][debug] sending XML

[Wed Dec 26 12:10:15 2018][debug] sending: <?xml version="1.0" encoding="UTF-8"?>

<REQUEST>

  <DEVICEID>HOSTOCS-Agent-2018-12-14-13-32-16</DEVICEID>

  <QUERY>PROLOG</QUERY>

</REQUEST>

[Wed Dec 26 12:10:15 2018][debug] =BEGIN=SERVER RET======

[Wed Dec 26 12:10:15 2018][debug] $VAR1 = '<?xml version=\'1.0\' encoding=\'UTF-8\'?>

<REPLY>

  <RESPONSE>SEND</RESPONSE>

  <INVENTORY_ON_STARTUP>1</INVENTORY_ON_STARTUP>

  <OPTION>

    <PARAM IPDISC_LAT="100">172.31.28.0</PARAM>

    <NAME>IPDISCOVER</NAME>

  </OPTION>

  <OPTION>

    <NAME>DOWNLOAD</NAME>

    <PARAM ON="1" TIMEOUT="30" PERIOD_LENGTH="10" PERIOD_LATENCY="1" EXECUTION_TIMEOUT="120" CYCLE_LATENCY="15" TYPE="CONF" FRAG_LATENCY="5" />

  </OPTION>

  <OPTION>

    <NAME>SNMP</NAME>

    <PARAM TYPE="NETWORK" SUBNET="172.34.28.0/24" />

    <PARAM AUTHPASSWD="" TYPE="COMMUNITY" VERSION="2c" USERNAME="" NAME="zaRma23" AUTHKEY="" />

  </OPTION>

  <PROLOG_FREQ>1</PROLOG_FREQ>

</REPLY>

Please I need your help in order to discover IP's and MAC Addresses from the network that the agent belongs to.

Thanks a lot !!!

 

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error after updating server to 2.6 RC

December 26, 2018, 10:11 am
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385/5000

After updating the OCS inventory server 2.5 to version 2.6 RC, I try to access the web console through "http://192.168.137.241/ocsreports" the window remains blank and when I enter chrome it shows the following error " HTTP ERROR 500 "
install everything in the OCS documentation that is found necessary, what could you do to solve the error?

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Summary info lost in RC 2.6 version

December 28, 2018, 7:50 am
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This info is lost in the new ocs RC 2.6 version because was replaced by the new dashboard page:

Machines in DB xxxx
Machines Inventoried xxxx
Machines contacted today xxx
Machines Inventoried today xxx
Machines not seen in more than 30 day(s) xxx
Number of SNMP devices xxx
Number of non inventoried network interfaces xxxxxx

I wonder if it's possible to include a query of machines not seen in more than 30 days in assets category. It seems not because selecting computer -> last inventory, only specific (not relative) dates are allowed. I mean, you can use: last inventory more than 28 nov/2018 but not last inventory more than NOW() - INTERVAL 30 DAY.

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Search function in REST API

December 28, 2018, 11:09 am
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I've been trying to get the REST API search function to work as documented here: http://wiki.ocsinventory-ng.org/09.Rest-API/GET-Routes/

My test query is: ocsapi/v1/computers/search?ID=2&start=0&limit=0
It doesn't seem to matter what I put after search? as it just returns a full array of every computer ID in the system. Has anyone else run into this issue? Is the search function implemented correctly in REST?
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You don't have access to this data VM list

December 5, 2018, 1:07 pm
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Using OCS Inventory Server 2.5

Error messages comes as "You don't have access to this data"

when clicking:

https://IP/ocsreports/index.php?function=computer&head=1&systemid=3055

Agent is sending vmware inventory to the NG-Server as expected when using "VMWare inventory" plugin from "Gilles Dubois"
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Software categories doesn't work in RC 2.6

January 2, 2019, 2:28 pm
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